FAQs
Q: Can I return the item if it doesn't work for me?
You have a statutory right to cancel most online purchases within 14 days of receiving the goods. If you choose to cancel, please get in touch with our Customer Support within that 14-day period and return the item within a further 14 days.
Please note: some products are not eligible for standard cancellation (for example, clearly stated bespoke or personalised items, and sealed items where the seal has been broken). If a product is non-returnable for these reasons, this will be explicitly stated on the relevant product page. If it is not stated, the statutory cooling-off right applies.
How to cancel: contact support with your order number and reason; we will confirm next steps and provide return instructions if required.
Exceptional support. You can contact us by sending your message here: Contact Page
Q: What if the item is faulty, damaged, or not as described?
If your purchase is faulty, damaged in transit, or materially different from its description, you are entitled to a remedy. We will resolve the matter promptly — this may include a full refund, a replacement, or a repair, depending on the circumstances.
Timescales: please notify us as soon as you discover the fault and provide photographic evidence where possible. If you report a fault within 30 days of receipt you may be entitled to reject the goods and receive a full refund. After this period, repair or replacement may be more appropriate.
Q: Who pays for return postage?
- Faulty or incorrect items: Snooziowl will cover reasonable return postage costs where the return is due to a fault or an error on our part.
- Change-of-mind returns: Customers are responsible for return postage unless otherwise stated in a promotion. We recommend using a tracked service and keeping proof of postage.
Q: How long will my refund take?
Once we have agreed that a refund is due, we will process it without undue delay and normally within 14 days. Refunds will be made to the original method of payment unless otherwise agreed. If you return an item by post, the 14-day period begins when we have either received the goods back or evidence of postage, whichever comes first.
Q: How do I check the status of my order?
You will be emailed your receipt immediately after you place your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page.
Q: Do you provide a quality guarantee for all the products being sold?
Absolutely! If you do not like the product or find damages to the product, contact us immediately. We do all we can to ensure your best shopping experience. Simply contact us and we'll get it addressed!
Q: How can I get in contact with you?
We handle customer service through email. Click Here to open our contact page and let us know if you have any questions or concerns.
Q: How do I order on your website?
Simply select the offer above and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Checkout is secured by PayPal, Mastercard, Visa, and AMEX.