Delivery Information
We aim to deliver your order as quickly and efficiently as possible.
- United Kingdom:ย Estimated delivery time isย 7โ14 business days.
- European Union:ย Estimated delivery time isย 10โ20 business days.
Please note that delivery times are estimates and may vary due to factors such as customs clearance, courier delays, or peak season demand. Once your order has been dispatched, you will receive a tracking number to monitor your delivery progress.
Shipping Information
We aim to provide clear, reliable and trackable delivery worldwide. Please review the information below before placing your order.
Delivery Regions & Availability
We ship internationally from our global fulfilment centres. Orders are processed within 1โ3 business days. Delivery times depend on your location:
| Destination |
Estimated Delivery Time |
Notes |
| United Kingdom |
7โ12 working days |
Tracked shipping provided |
| Europe |
7โ15 working days |
Customs duties may apply |
| USA & Canada |
8โ15 working days |
Tracked shipping provided |
| Rest of World |
10โ20 working days |
Delivery time may vary |
Tracking Information
Once your order has been dispatched you will receive an email with your tracking number. You can follow your parcel online through the carrierโs tracking system. If your tracking shows no updates for more than 10 working days, please contact our Customer Support.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment. Occasionally, we offer promotions such as โFree Shippingโ to selected destinations โ this will be indicated on the product page or at checkout.
Customs Duties & Import Taxes
International shipments may be subject to customs duties, VAT or import taxes imposed by the destination country. These charges are the responsibility of the customer, unless otherwise stated. As these costs are outside our control, we recommend checking with your local customs office for guidance.
Delivery Delays & Lost Parcels
Most orders arrive within the estimated timeframe, but external factors (customs clearance, weather, local postal services) may cause delays. A parcel is considered โlostโ if it has not arrived within 30 working days of the shipping date. In such cases, please contact us for assistance. If your parcel arrives damaged, notify us immediately with photos so we can arrange a replacement or refund in line with our Returns Policy.
Returns & Exchanges (Logistics)
If you wish to return a product, please first contact our Customer Support team to obtain a return authorisation and the appropriate return address. Please do not return items directly to the dispatch warehouse without prior approval, as this may result in your return not being processed.
-
Faulty or incorrect items: We will provide a prepaid return label or reimburse reasonable return postage.
-
Change-of-mind returns: Customers are responsible for return postage unless otherwise stated in a promotion.
Contact
For any questions regarding shipping, tracking or returns, please contact our Customer Support team at support@snooziowl.com with your order number.
